Registration is a simple process. Please refer to the vendor manual for details.
You will need to provide some general information about your company, its brands and its values (in English and Arabic). You will also need to answer a set of specific questions regarding your factory and your products. After submission, your application will be reviewed and you will be notified by email when you can start to upload and publish your products on the platform.
It is recommended that all vendors have a website for consumer confidence purposes.
The platform offers a wide range of fashion items as well as Islamic wear. We also offer non-medical face masks for men, women and children.
You can browse the product categories on the platform for more information on included/excluded products.
Click here for our privacy policy.
Please refer to the vendor manual.
Stock availability
Sizes
Colours
Price
Sale price (if applicable)
Description
Material composition
Size chart – based on product templates provided
For more information regarding setting up products, please refer to the vendor manual.
The Platform has a nominated photographer to handle all product photos in order to ensure consistency between products and vendors.
Vendors should send a representative sample garment (one garment per colourway) to the nominated photographer through the following distributor: **** and link. Transportation costs for these samples are paid by the vendor.
Please refer to the vendor manual for more detailed information regarding image requirements.
Goods need to be ready for delivery to the consumer within 4 working days of order placement.
In case a product is sold out or no longer in stock, or incase the stock quantity changes, the vendor must proactively revise the product information on the platform.
The vendor will be fined 10 Dinar should he fail to make product(s) available within the aforementioned time frame that have been communicated as being in stock.
For more information, please refer to the vendor manual.
Sustainable fashion refers to the materials used and how they have been manufactured including, but not limited to, the use of Eco dyes, biological cotton, recycled and/or recyclable materials.
Please refer to the vendor manual.
After order placement, it is not possible for the consumer to cancel or amend the order. However, once they have received the items they can return them within 7 days of receipt for a full refund.
A return document and invoice must be included with each order.
Items should be individually packaged in polybags and placed into a larger polybag for pick up by the distributor. A QR code should be affixed to the outer polybag.
The polybags must be well-secured and undamaged, should be of sufficient quality to endure transportation and be of a suitable size for the contents.
We nominate one distributor, name (link), for all orders and returns.
The vendor pays the costs for shipping from vendor to distribution centre and will be invoiced directly by the distributor. The consumer pays the costs for shipping from distribution centre to the consumer.
Payments from consumers are received by the platform. The platform will deduct a 25% commission as well as any discount offer amount applicable to the order. After the 7 day return period has passed, the balance funds will be transferred to the vendor.
In the case of a return, the funds for purchased goods are not transferred to the vendor.
A consumer can return unworn /unused items free of charge within 7 days of receipt as long as they are in their original condition and no labels or tags have been removed.
All unworn/unused items in their original condition are returnable except for mouth masks.
Shipping costs for returned items are for the consumer’s account.
For more information regarding this process, please refer to the vendor manual (link)
The platform holds the payment to vendors during the 7 day return period. In the case of a return item, the funds relating to that item are not transferred to the vendor.
This classification system is used to show a vendor’s past performance across a range of indicators including (but not limited to) on-time delivery, order fulfillment accuracy and customer service.
The vendor classification system is based on feedback from consumers collected via a post-purchase questionnaire.
If a consumer receives a defective or damaged item, he can return it within 7 days of receipt by following the return process described above. He will be asked whether he wishes to receive a replacement item. If he answers yes, then the vendor will provide a replacement item if it is in stock. The vendor should inform the platform of the status of the replacement in a timely fashion. If the consumer does not wish to replace the item, then the funds will not be transferred to the vendor by the platform.
In the event that an item does not meet reasonable expectations of durability or performance, the consumer is entitled to submit a claim via email to the platform. The platform will contact the vendor for follow up.
The platform monitors vendor performance through customer satisfaction questionnaires as well as via key performance indicators including (but not limited to) on-time delivery, order fulfillment accuracy, customer service and rate of returns or claims due to defective items.
Should it become apparent that a vendor’s level of quality and/or service falls significantly below expectations or that it is not complying with the agreed Terms & Conditions, the platform has the right to terminate the contract with that vendor.
The Platform will add 5% onto the vendor’s sale price. In the case of orders placed by consumers using a Credit Card, the consumer will benefit from a 5% discount on the total price of the goods. This benefit is not extended for Cash on Delivery orders and in this case the vendor will receive the additional 5%. This additional 5% is intended to alleviate the risk on the part of the vendor for any non-deliverable Cash on Delivery orders for which the vendor will not be reimbursed the pick up costs.
The Platform may offer promotional or compensatory discounts to consumers. Please refer to the Terms & Conditions for more information. Vendors agree to these discounts when they accept the Terms & Conditions.
The platform does not offer gift vouchers for sale.
Vendors are able to adjust their prices downwards at any time by adding a Sale price.
