The vendor is required to use a polybag for each individual item as well as outer packaging to consolidate all items for a specific order. The “outer” packaging is nominated by the platform and the vendor should purchase this packaging from the Platform.
Bokeh vendors agree to the exclusive use of “Sanadak Delivery Services” (hereinafter referred to as “the distributor”) for all transportation of goods within the Hashemite Kingdom of Jordan under these contractual terms.
For any given order placed by a consumer, should the order contain items from more than one vendor, the distributor is required to consolidate the delivery of these items. The original packaging from each vendor should however be kept intact.
Delivery costs (from distribution centre to consumer) and return delivery costs (defective or wrong items) should be invoiced by the distributor as follows:
The costs are as follows:
| Pick up costs | Return costs | ||
|---|---|---|---|
| Inside Amman & Zarqa | 3 JD | Inside Amman & Zarqa | 3.5 JD |
| Outside Amman (excluding Aqaba) | 3 JD | Outside Amman (excluding Aqaba) | 3.5 JD |
The vendor and distributor are required to use the QR code system provided by the platform for all orders including returns. Scanning is required by the distributor at the following stages:
Once the vendor has updated the order status to “fulfilled” and it is ready for pick up, the distributor is obliged to contact the vendor by phone prior to arranging pickup to reconfirm the address and time with the vendor.
If no notification has been received by the distributor that the order has been fulfilled by the third day after order placement, the distributor should call the vendor to arrange pick up. Should the item(s) not be ready for pick up by the distributor by the fourth day, the order is deemed to have not been fulfilled by the vendor and the consumer will be refunded.
Partial deliveries shall only be admissible after vendor’s prior approval from the platform.
The risk of accidental loss and accidental deterioration of the delivery shall not be transferred from the vendor to the distributor until the handover to the distributor.
The distributor must ensure that the order is sealed in polybags by the vendor before pickup and keep the polybags sealed at all times.
The distributor is required to deliver the order within 48 hours after order pickup.
The distributor is obliged to make three attempts to reach the consumer by telephone at the contact details provided by the consumer prior to arranging delivery. If the consumer is unreachable at the third attempt, then the distributor should make one attempt to deliver to the address provided. If this is unsuccessful, then the distributor will return the items to the vendor. In this case, the distributor should invoice the platform for the cost of the attempted delivery from distribution centre to consumer. The platform will notify the vendor that they should pick up the undelivered goods from the distribution center within a reasonable time. The distributor will not charge for the return of the goods to the distribution centre.
The distributor will ensure that the cash due is received from the consumer at the time of delivery.
If a consumer registers a return online (for defective or wrong items), the platform will notify the distributor and the vendor. The distributor should contact the consumer by phone to arrange pick up of the item(s). Should the distributor be unable to reach the consumer by phone at the contact details provided after three attempts then we will presume that the consumer will have cancelled his request to return the item(s).
The consumer should complete the return form online and pass the returned item(s) to the distributor.The items should be unworn/unused and no labels/tags should have been removed.
The item(s) to return will be picked up from the consumer’s home by the distributor.
