When you click Place Order on the cart page, if you are not logged in you will be prompted to log in. If you do not already have an account, you will be prompted to register for an account. Please note that it is possible that an item in your shopping cart goes out of stock before you make your purchase as items in your shopping cart are not reserved for you. After you place your order, you will receive an email confirmation with your order number(s). As soon as your order has been shipped, you will receive an email with a delivery date and time window.
The platform offers a wide range of fashion items as well as Islamic wear. We also offer non-medical face masks for men, women and children.
It is possible that your order confirmation email has been blocked by your email’s spam filter. You are advised to check this folder and/or adjust your settings. If the email is not in your spam folder, please contact customer service at emailtobedeterminedbynewonwer@bokeh-platform.com.
A downloadable copy of your invoice will be included in the order confirmation email.
After order placement, it is not possible to cancel or amend your order. However, once you have received the items you can return them within 7 days of receipt for a full refund.
Sustainable fashion refers to the materials used and how they have been manufactured including, but not limited to, the use of Eco dyes, biological cotton, recycled and/or recyclable materials.
Unfortunately we are unable to predict or advise when products will be restocked. In the rare event that an item becomes out of stock after order placement, you will be notified by email and will receive a refund within 14 days.
We will be accepting Visa, Mastercard, and other cards in the near future.
Your credit card information is encrypted by the payment provider via the SSL method so it’s safe.
Yes, we accept Cash on Delivery.
Home delivery is within 5-6 working days. Orders from different vendors will be delivered in separate packages and may have different delivery times. As soon as your order has been shipped, you will receive a confirmation email with a delivery date and time window.
We currently only offer Standard delivery.
We currently only deliver to addresses within the Hashemite Kingdom of Jordan. We do however plan to open additional regional Bokeh Fashion webshops in the near future.
You can track the status of your order under My Account – Orders.
If you have received an item that you did not order, please return the item to us within 7 days by following the returns procedure. Please mark the reason for return as “Wrong item received”. You will receive a refund within 14 days of receipt of the return package. If you received this wrong item in place of the item you ordered, you can place another order for the item you require.
It could be that your orders have been shipped in different parcels. This is the case if the products you ordered come from different vendors. Please check your order confirmation email which will show one order number for each vendor’s products. If any items are missing from a parcel that has been received, please contact our customer service at emailtobedeterminedbynewonwer@bokeh-platform.com.
We will make three attempts to reach you by telephone. If you are unreachable at the third attempt, then we will make one attempt to deliver to the address you provided to us. If this is unsuccessful, then we will return the items to the vendor and refund you the cost of the items. We will not however refund you the delivery cost if this has already been paid prior to delivery.
It is not possible to exchange an item. You should return the item you wish to exchange and purchase a new item on the platform.
You can return unworn /unused items within 7 days of receipt as long as they are in their original condition and no labels or tags have been removed. Please follow the below process:
The return shipment costs are paid by the customer to our nominated distributor at the time of pickup. No original order shipment costs will be refundable.
The return package will be picked up from your home. You will be refunded the cost of the item(s) within 14 days of receipt of the return package by the vendor.
For Cash on Delivery orders, the refund will be by way of a store credit and will not be paid in cash.
All unworn/unused items in their original condition are returnable within 7 days after delivery except for mouth masks. Please note that the fitting of items such as underwear must be carried out in a hygienic way so as to avoid soiling, odour etc. Labels or tags should not be removed.
Refunds are made within 14 days of receipt of the returned item. In the case of orders placed with a Credit Card, the purchase amount is returned to the original payment details of the order. Shipping costs are not refunded.
In the case of orders placed with a Credit Card, if you do not receive a refund within 14 days, you can contact customer service at emailtobedeterminedbynewonwer@bokeh-platform.com.
In the case of Cash on Delivery orders, the purchase amount is returned to you by way of a store credit. No cash refunds will be made.
In the unfortunate event that you receive an item that is either damaged or defective, you can return it within 7 days of receipt by following the return process described above. You will be asked whether you wish to receive a replacement item. If yes, then the replacement item, if in stock, will be sent to you. If you do not, then the cost of the item will be refunded to you within 14 days of receipt of the return package.
If the packaging of your order is damaged, you can use another similar packaging to return the item(s).
If you wish to return an item but no return document was included in the original package, please contact customer service at emailtobedeterminedbynewonwer@bokeh-platform.com.
Once the returned item(s) have been received by the vendor, you will receive a confirmation email and you will be refunded within 14 days.
Should the distributor be unable to reach the consumer by phone at the contact details provided after three attempts then we will presume that the consumer will have cancelled his request to return the item(s).
Items must be returned in the original packaging or, if that packaging is no longer useable, in other similar packaging. Items with different order numbers should not be consolidated. You can check which items relate to which order numbers in your order confirmation email.
In the event that an item does not meet reasonable expectations of durability or performance, you can submit a claim via email to emailtobedeterminedbynewonwer@bokeh-platform.com.
You can register by clicking this link. Complete all fields in full and click Register.
You will be redirected to your personal account. If this does not happen, there may be a problem with the information you have provided. You can check this by looking at the fields highlighted in red.
To unsubscribe from the newsletter, click the Unsubscribe link in the newsletter email.
Please check that you have entered your email address and password correctly.
If you have forgotten your password, click Forgot password and you will be prompted to enter your email address. You will receive an email with a link to reset your password.
Go to Account Details in your account, type a new password and click Save changes. You will be prompted to enter a new password twice.
Go to Account Details in your account, type a new email address and click Save changes.
Click on Orders to view your complete order history and the status of current orders and returns.
You can delete your account by clicking on Account Details – Delete my account.
Please note that if you have any outstanding orders or returns being processed, we will be unable to delete your account until they are completed.
Click here for our privacy policy.
If you want to receive your account information including (but not limited to) your contact information, order history, communication history with us, please contact our customer service at emailtobedeterminedbynewonwer@bokeh-platform.com.
You can redeem or use discount codes or vouchers for any eligible order. However, you cannot redeem or use them after an order is placed.
No, the value of the voucher can only be redeemed against a product purchase.
No, you can only use one code or one voucher for one order.
The validity for promotional and compensatory discount codes and vouchers will be communicated with the original offer.
You will be refunded the amount that you paid. If all items of an order against which a voucher was redeemed are returned, the value of the voucher will be made available for any subsequent purchase within the original validity period.
However, if the voucher was redeemed against an order of multiple applicable items of which one or more are not returned then the voucher is considered to have been redeemed against the items that are not returned and therefore will not be made available for subsequent purchases. In this case, only the discounted price of the returned product is refunded.
You will be refunded only the amount that you paid. If all items of an order against which a discount code was redeemed are returned, the value of the discount code will be valid for your next order within the original validity period.
However, if the discount code was redeemed against an order of multiple applicable items of which one or more are not returned then the discount code is considered to have been redeemed against the items that are not returned and therefore will not be made available for subsequent purchases. In this case, only the discounted price of the returned product is refunded.
Each product listed on the Bokeh-Fashion platform includes a size chart with key points of measure and key measurements. From the product page, click “Size Chart” to view.
Please note that small variations within a reasonable tolerance can occur.
This classification system is used to show a vendor’s past performance across a range of indicators including (but not limited to) on-time delivery, order fulfillment accuracy and customer service.
